ENG 
Business Smart Service
Smart Service
Business
Smart Service
Smart Service
ZIN Corporation continues to innovate service on POS maintenance (also known as Smart Care Service or SCS),
and provides the best service to build the very best integrated solution system.
SMART SERVICESmart Call Center
ZIN Corporation's Smart Call Center offers immediate and reliable maintenance services by connecting and handling large numbers of calls efficiently with on-site technician support system based on operating system and monitoring system.
SMART CARENationwide Service Center Network
We currently operate service center in 5 regions nationwide for on-site maintenance services, and also support non-stop maintenance services 365 days a year based on quick communication of central control center.
-
Head Office SC
Seoul, Gangwon Area Service
-
Anseong Plant
Branch Office Service Center
-
Daejeon SC
Branch Office Service Center
-
Daegu SC
Branch Office Service Center
-
Gwangju SC
Branch Office Service Center
-
Busan SC
Branch Office Service Center
-
Jeju SC
Operated by Consignment Company
-
Software SC
Software Development & Technical Support
-
01
24-Hour Service
-
02
POS Maintenance
-
03
Automated Recognition Device AS
-
04
Logistics Equipment Maintenance
-
POS
- Support maintenance management for POS equipment, receipt printer, cash drawer and other hardwares. Support POS system pilot test.
- Support POS program switching and development.
- Solve any store errors immediately with 24 hours maintenance service.
-
Operation & Support
- Support store opening, operating, closing, refitting, and POS program update.
- Pre-check VIP store and operate claim support division.
- Establish emergengy error assistance system and Voice of Customer system.
- Operate support team, analyze errors and report improvements, and support line management.
-
SERVER
- Provide maintenance for server (hardware operating system), storage, and back up system.
- Provide routine preventative maintenance and configure disaster recovery system.
- Configure server setup environment and support installation.
- Support patch/upgrade version and network maintenance.
-
OA
- OA Equipment Maintenance: desktop PC, Laptop PC, and printer.
- OA Check: hardware health status, virus detection, security patch, and illegal software report.
-
Peripheral device
- Provide maintenance for PDA, scanner, AP and barcode printer system.
- Support regular checking and error prevention education.